Helping your business realize the path to its greatest success.
Support and IT ticketing system/knowledge management audit, evaluation, build-out and implementation – including self help portals. We have done this many times, seeing improvements of over 300% in customer satisfaction and efficiency.
Not only are our sites responsive – so are we. We know how frustrating it is to need help or answers and no one gets back to you… for days… weeks… even months. We strive to have great communication – often getting back to customers within a very short time.
We get to know you and your business. By doing this we can suggest things that help in other areas of the business – outside of the website. We become your trusted partner and advisor.
We have been designing sites for 20 years, we know what works and what doesn’t. We also have certifications in Google Analytics to help you understand your customers activity on your site as well as HubSpot Inbound Marketing Certifications to help you delight your customers.
MEET THE TEAM
Partner & Chief Sales Strategist
Lori Demshar is an award-winning, proven and dedicated sales leader with nearly 20 years of front-line sales
experience under her belt. Lori is passionate about engaging professionals, teams and organizations to help them do their best work at all levels. She has sold in a variety of industries including Technology, Consulting, StartUps, Consumer Electronics and Beauty and in verticals such as Government (Federal, State, Local), Healthcare, Retail (online & brick/mortar), Education and Non-Profit.
Chris Love, MSM, PMP
Partner & Chief of Technical Services
Chris Love has been involved in technology for over 20 years – from desktop support to systems administration to high level technical support and global support organization management. He has created and revitalized support organizations for small businesses as well as billion dollar enterprise entities. He has achieved improvements in customer satisfaction, productivity and backlog of over 300%. Having done the research, design and implementation of numerous ticketing systems and self help portals, he is uniquely qualified to plan, develop, implement and fine tune support center systems and offerings. Chris has been developing websites for almost 20 years as well using WYSIWYG editors, HTML, PHP, MySQL and WordPress. His sites get constant praise from business owners as well as industry professionals.
Chris has a BA in Psychology and a Masters Degree in Management (MSM) – graduating with a 4.0 GPA. He also carries a number of certifications such as: Six Sigma Green Belt, Certified Kaizen Professional, Certified Professional Life Coach, Certified Practitioner of NLP, ITIL V3/2011 Foundations, VMware Certified Professional, Google Analytics IQ Certified, HubSpot Inbound Marketing Certified, and is a Certified Project Management Professional (PMP).
Interested in VISKA Consulting?
Are you interested in having a website designed? Web hosting? Sales consulting? Project Management? Building out your technical or customer support organization? Get a hold of us now!